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Welcome to the world of Ellia!

Ellia FAQs

Answers to common questions


  • What are essential oils?

    Essential oils are natural oils that are typically (but not always) obtained by steam or water distillation. They have the characteristic fragrance of the plant material from which it is extracted.

  • What is the difference between fragrance oil and essential oil?

    While essential oils are pure plant distillations, fragrance oils will likely contain synthetics.

  • I just bought some Ellia Essential Oil. What do I do with it?

    You just purchased a bottle of Ellia's pure, therapeutic grade essential oils. They are designed to work aromatic wonders when used in conjunction with our aromatherapy diffusers.

  • How do I dilute an essential oil?

    There are many ways to dilute an oil, but the standard rule of thumb for an adult is ½ tsp carrier oil (olive, coconut, jojoba, almond, etc.) for every 1-3 drops essential oil.

  • Can they be used undiluted?

    While some essential oils can safely be used undiluted (NEAT), we recommend diluting all essential oils for topical application.

  • Where is the best place to apply my oils?

    If using topically, we recommend always diluting and keeping away from eyes and mucus membranes.

  • How many drops are in a 15ml bottle?

    There are approximately 18-20 drops of essential oil per ml. You can expect about 280 drops per 15ml bottle, depending on the viscosity of the oil.

  • What’s the shelf life of your oils?

    Our oils are packaged in violet glass to protect against damaging UV light and extend shelf life. Most oils have a shelf life 18-24months, if not longer. Some oils, such as citrus oils, degrade much faster and have a shelf life closer to 12-18 months. Some oils, such as patchouli, frankincense, and sandalwood, can actually last well over 5 years when stored in proper conditions. To extend shelf life of your oils, store in a cool, dry place, with cap tightly closed.

  • Are my oils still good if they got frozen?

    Yes, freezing will not degrade the quality of the oils. If oils do somehow get frozen, it is best to thaw oils completely before use. This is especially true for high menthol content oils, such as peppermint.

  • How should I store my oils?

    It is best to store oils in dark glass, away from light and heat. Stored in these conditions, you can expect your oils to last up to 2 years. Certain oils, like citrus, are more prone to oxidation and may degrade more rapidly. We recommend using these oils within 12 months from date of purchase.


  • Why does your peppermint smell different than other brands?

    The same oils sourced from different regions will often have different scent profiles; sometimes minimal, sometimes dramatic. Also, different species or chemotypes of a plant can also result in scent variation.

  • What makes Ellia unique compared to other essential oil companies?

    Pure, undiluted, steam-distilled and cold-pressed essential oils. Batch tested before and after bottling to ensure purity. Violet glass to protect the integrity of our oils.


  • Do you grow your own plants and own your own farms?

    We do not. We work with a global network of suppliers who are experts in cultivating and distilling our oils.

  • Do you distill your own oils?

    No, we work with a network of expert distillers.

  • Where do your oils come from?

    We source our essential oils from all around the world. We have carefully selected our oils for their scent profile and purity.

  • What specific tests do you perform on your oils?

    We perform GC/MS (gas chromatography/mass spectrometry) tests on every batch of oil that we bottle and distribute.

  • How are your oils processed?

    Our essential oils are either steam distilled or cold-pressed, depending on the oil.

  • What is cold-pressed?

    This method of essential oil extraction is most often used for citruses, since the essential oil is found in the peel. The basic idea is that the peel is removed from the fruit and mashed around in order to open up the essential oil sacs. The oil is then collected.

  • Do you use solvents to extract your oils?

    We do not use any solvents in the extraction of our essential oils.


    At this time, we do not release our GC/MS (gas chromatography/mass spectrometry) purity reports to the public. The data on these reports is extremely complex and requires specialized knowledge to interpret.

    All of our essential oils — including single notes and blends — are 100% pure and therapeutic grade. We define “therapeutic grade” as essential oils that have not been cut or diluted with fillers or substitutes. They are used for aromatherapy and topical purposes to soothe the body and mind. A medical benefit is not conferred or implied.

    To ensure our standards are met, we receive GC/MS reports and Certifications of Analysis on every batch of oil that we bottle and distribute. We do not use any solvents in the extraction of our essential oils, which are either steam-distilled or cold-pressed, depending on the oil. Additionally, Ellia’s full-sized essential oils are bottled in violet glass to protect the quality and integrity of the oil.


  • Are our oils organic?

    Our oils are not certified organic, however, they are batch tested and free of pesticides, herbicides, and contaminants.

  • Are your oils gluten free?

    Pure essential oils, by nature, are gluten free. This is not necessarily true for synthetic fragrance oils. If you are concerned about gluten, be sure to select only pure essential oils.

  • Why do your oils say not to use internally?

    Although our oils are GRAS (generally recognized as safe), and many of them are labeled as food grade from our suppliers, our focus is on the safe aromatic and topical use of essential oils. We do not advocate the internal use of essential oils.

  • Are your oils food grade?

    Many of our oils are indeed GRAS (generally recognized as safe) for internal use, HOWEVER, we do not recommend internal use of essential oils unless under the supervision of a medical expert.

  • What is your policy on animal testing?

    We do not ever test on animals.

  • Do your products contain any genetically modified ingredients? (GMOs)?


  • Are your products irradiated?


  • Are your products kosher?


  • Why don’t you provide any medicinal uses of your oils?

    Because it is against the law. There are strict Federal regulations against making any health claim. Our practices comply with FDA regulations and follow the recommendations of the American Herbal Products Association.

  • Why isn’t there a nutritional panel on your oil packaging?

    Because we are not marketing or selling our oils as food.


  • Are your oils safe to use during pregnancy?

    SEE GUIDELINES RECOMMENDED BY International Federation of Professional Aromatherapists (IFPA) CLICK HERE It is always best to exercise caution when using essential oils during pregnancy. It is recommended that essential oil usage be kept to a minimum for the first few months of pregnancy and use discretion with oil usage in later stages of pregnancy, being mindful that some essential oils are not recommended for use at all during pregnancy. Generally safe essential oils: lavender, geranium, and orange. Best practices – Always dilute. Use the smallest amount possible. Check with your physician if you are concerned or have questions. Oils best to avoid or use in extremely small, diluted amounts during pregnancy: cinnamon and sage.

  • Are your oils safe to use while breastfeeding?

    We recommend caution using essential oils while breastfeeding. If you are going to use essential oils, we recommend aromatic usage. If using topically, use common-sense principles, such as always dilute. Keep oils out of reach of babies. Don’t put oils on nipples. Peppermint is one oil to use caution with, as some mothers have found a decrease in milk supply with the use (topically and aromatically).

  • Are essential oils safe to be used with children?

    When it comes to children, it changes according to age. Once they are 12, you can use the same oils/dilutions as you would for an adult. Oils MUST be diluted with children. Err on the side of caution.

  • Whats the safest way to use the oils?

    Aromatically in a diffuser.

  • What are best practices for using essential oils?

    Read and follow all label cautions and warnings. Keep out of reach of children and pets. Do not use on babies, children, or pets. Keep away from flame, heat, and ignition sources (essential oils are flammable). Do not apply undiluted (neat) essential oils directly onto skin; dilute with a carrier oil first. Always conduct a patch test of diluted essential oil on the inner arm before using; do not use if redness or irritation occurs. Do not ingest essential oils. Keep essential oils out of eyes, ears, nose, mouth, and any body opening. Never assume an essential oil possesses the same properties as its plant. If you have sensitive skin, epilepsy, heart, or kidney problems, or any serious medical condition, do not use essential oils unless advised by a physician or medical professional that it is safe.

  • What should I do if I have an accident with my essential oils?

    If essential oil gets into eyes: Immediately flush with cold milk or vegetable oil to dilute; if stinging persists, seek medical attention. If essential oil gets on hands: Use cream or vegetable oil to dilute; wash with soap and warm water; repeat if necessary. If ingested:
    In United States: Call National Capital Poison Control Center at 1-800-222-1222.
    In Australila: Call Poisons Information Line 24 hours a day from anywhere in Australia on 13 11 26.
    If ingested by a pet:
    In United States: Call the Animal Poison Control Center at 1-888-426-4435; be prepared to pay $50 with a credit card.
    In Australila: Please call your nearest vet for assistance. For of state-wide 24 hours vet emergency clinics please see this link.

  • Are essential oils safe to use around pets?

    We should always exercise caution when using essential oils around our pets. Keep all essential oil and aromatherapy products (like diffusers) out of reach of pets. Keep open bottles away from pets to avoid internal consumption. We do not recommend the topical use of essential oils on pets, as they have a strong sense of smell and cannot get rid of the oil if they don’t like it or it is disturbing them. When diffusing essential oils around pets, always diffuse in a well ventilated area and leave an option for them to remove themselves from the space, such as leaving a door open. Every animal is different, so carefully observe how each animal responds when introducing an essential oil for the first time. If irritation occurs, discontinue the use of the essential oil. We recommend seeking medical attention of ingestion of essential oil occurs.

Ellia App FAQ

  • The app is asking for my location via GPS, why does Ellia need this information?

    Android phones running version 6.0 or higher require a prompt for GPS when Bluetooth is enabled. Ellia is not gathering or using this information.

  • How do I connect to my Bluetooth Ellia diffuser?

    Simply make sure that the unit is plugged into power and then open your Ellia app. No need to connect during the Bluetooth settings on your phone.

  • My Bluetooth Ellia diffuser is not showing up in the app, how do I get it connected?

    Start with verifying that another device in your household is not currently connected to the diffuser. The app automatically stays connected in the background even after you exit out of the app, and this can cause some connection issues when used with multiple devices. If you are unable to get connected you can also unplug and plug the diffuser back in to reset the connection.

  • Can I load my own music to play on my diffuser?

    Unfortunately, our Bluetooth diffusers are not designed to play music from your device.

  • How does the photo match feature work?

    The app will request access for the camera on your phone to take a picture of your surroundings, or a specific color. Using an algorithm inside of the app, the photo searches for a shade of color and automatically adjusts your diffusers LEDs. This data is not shared with anyone and is immediately deleted after use.

Ellia CBD

  • What is CBD?

    CBD, or cannabidiol, is a naturally occurring chemical compound found in plants in the Cannabis family, including hemp, that contains less than 0.3% THC.

  • Is CBD legal?

    Yes, in certain states and when made from legal hemp.

  • What is the difference between hemp and marijuana?

    Hemp is a varietal of Cannabis that contains less than 0.3% THC. Marijuana is a varietal of Cannabis that naturally contains higher amounts of THC.

  • Will I get high from using the CBD products?

    No. The CBD in our products is a CBD isolate extracted from hemp and contains less than 0.3% THC, which is the psychoactive component that causes you to get high.

  • What is the extraction process for the CBD?

    Ethanol extraction.

  • What should I do if I experience skin irritation?

    Discontinue use if skin irritation occurs.

  • Are there any side effects associated with CBD topicals?

    CBD is generally well tolerated. Each person is unique and there is a chance that CBD could cause adverse reactions for some. Consultation with a health care practitioner is recommended if you are pregnant, lactating, or have other medical conditions.

  • How much CBD should I use?

    Ellia CBD products contain 250 mg of CBD. Each person will have an individual experience with the products and the amount of CBD that is effective may vary from person to person. Skincare treatments typically need about 6-8 weeks before any improvements may be seen or felt.

  • Will CBD products cause me to fail a drug test?

    Not all drug tests are the same. Certain drug tests may not differentiate between the different cannabinoids (CBD, THC) and may return a false positive. We can’t legally ensure a drug test result will not show a false positive. We can state that all the CBD oil in our products contain less than 0.3% THC.

  • Are our CBD topicals organic?

    Our topicals are not certified organic but do contain natural and/or organic ingredients.

  • Where is the CBD sourced from?

    Our CBD is from U.S.-grown hemp and is sourced from farms in Colorado, Nevada, Oregon, and California.

  • Do you release your Certificate of Analysis to the public?

    Yes. Our certificates of analysis for every batch of CBD product are available on each product’s page and can also be accessed via the QR code on the product’s packaging.

  • Can the CBD products be used internally?

    No. All Ellia CBD products are for topical use only and should not be ingested.

  • How long do CBD products last?

    The Ellia CBD skincare items are best when used within 1 year of opening.


Please contact an Ellia Consumer Relations Representative at 1-248-863-3160,
or send an email to